FAQ’S

MYSKJ Online is straightforward and upfront with its consumers. We live by our words and accept responsibility for our actions. By doing the right thing even if no one is watching us, we adhere to the highest levels of honesty.

We collect personal data including Name, Address, email id, etc. from you when you register on our site.

The information collected from you may be used to help us to better respond to your individual needs.

• to deliver items ordered through our website and to improve your service request and needs.
• to process transactions, send periodic emails, notifications and other communications.

We use cookies to store session data.

We implement various security measures to maintain the safety of your personal information

The information that you share with us is not sold, trade or otherwise transferred to outside parties.

Privacy policy applies to the information collected through our website or mobile apps and not to information collected by other means.

If we make any changes to our privacy policy, we will post the same on our website.

If you have any questions regarding this privacy policy, you may contact us by sending mail to customercare@myskjonline.com.

The total price mentioned on the product page next to the photograph is the final price of the product

MYSKJ Online provides hassle-free delivery and shipping of your purchases. The most important aspects involved in shipping include packing, on-time delivery, order status, and logistics live updates. All of these will be updated automatically via the registered email address, app notifications, and text messages.

However, due to the distance and availability of products, there might be a delay in delivery. Our number one goal is to deliver your purchases as soon as possible. As a result, we have teamed up with top logistic partners to guarantee timely delivery.

We provide free delivery on the majority of our items, but if shipping costs are required, those are revealed at the time of placing an order alongside with the goods. As a result, you won't be charged for delivery a second time.

Customers may reject their orders if the goods are damaged and receive a full refund after the customer return goods to us T&C applied.

Full unboxing video (right from the seal opening) required for the refund process proving the goods sent by us is in damage condition.

If you cancel after the item has been sent from our end, you will be charged a fee of 10% of the order value

MYSKJ Online follows a set of standards and, as a result, it usually takes the form of:

• Purchase our products by filling out an order on our site.
• When your order is packed and ready, you'll receive a message stating "Your order has been dispatched."
• The goods will be sent to you once your payment has been processed.
• Place a return request if you have to return anything for any reason.
• The MYSKJ Online team will then review it and arrange a return and refund if it is acceptable.
• If you get an item that is broken (packing opened) or has been tampered with, please refuse the shipment.
• The client is urged to refuse the delivery and notify our customer care staff by phone or email.
• If the product is damaged in transit and opened, notify customer care right away with clear pictures of the harmed goods.
• If the fashion item has a problem that prevents it from functioning within the return period, please contact MYSKJ Online customer service immediately.
• MYSKJ Online will assess the product and, if any problems are found, contact the manufacturer to claim under warranty.
• If you require assistance from our customer service to contact the manufacturer, please do not hesitate to call us.
• If you have any questions regarding the sizes, colors or models available, place your order carefully following these steps.
• If the product is returned because of a certain cause, pictures of the product, along with the manufacturer's box and accessories, should be emailed to our customer care team.
• Once we've reviewed the photos, the return pick-up will be scheduled.
• This will not take long, and we'll get it done as quickly as possible.
• Please make certain that the manufacturer box and accessories are not harmed, and that any stickers or adhesive tapes have been removed. Because of the same reason, any damage to boxing cannot be accepted.
• If any of the above were discovered after receiving the returned product, a flat 15% of the order amount will be deducted while beginning the refund.